Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact details (when you fill out forms or contact us)
• Account credentials (if applicable)
• Payment and billing information (if applicable, processed through secure third-party providers)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit the Site, we automatically collect certain information, including:

• Device and technical data: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, referring URLs, clicks, and navigation patterns
• Cookies and similar technologies: See Section 4 below

1.3 Information from Third Parties

We may receive information about you from third-party services, such as analytics providers and advertising partners, consistent with their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Site
• Respond to your inquiries and provide customer support
• Send administrative communications (e.g., updates, security notices)
• Analyze Site usage and improve user experience
• Personalize content and, where consented, advertisements
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and respond to fraud or security incidents

3. Legal Bases for Processing

We process your personal information based on:

• Your consent (which you may withdraw at any time)
• Performance of a contract with you
• Our legitimate interests in operating and improving the Site
• Compliance with legal obligations

For residents of Quebec, we rely on your express consent as required under the Act to modernize legislative provisions as regards the protection of personal information ("Law 25").

4. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic and improve your experience. We use Google Analytics 4 (Measurement ID: G-E0V0G79HCE) with Google Consent Mode v2.

Types of Cookies We Use:

• Strictly Necessary: Required for basic Site functionality
• Analytics: Help us understand how visitors use the Site (e.g., Google Analytics)
• Advertising: Used for personalized advertising (only with your consent)

Managing Your Preferences:

On your first visit, a consent banner allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Preferences" link in the footer.

For more information about Google Analytics, visit Google's Privacy Policy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third parties that help us operate the Site (e.g., hosting, analytics, payment processing), under confidentiality obligations
• Legal compliance: When required by law, subpoena, or court order
• Protection of rights: To protect our rights, property, or safety, or that of our users
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have authorized disclosure

6. Your Privacy Rights

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Delete personal information we have collected (subject to exceptions)
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your privacy rights

To exercise these rights, email us at info@devcraftsolutions.ca or use the "Do Not Sell or Share My Personal Information" link in our footer.

6.2 Rights for Canadian Residents (PIPEDA & Law 25)

If you are a resident of Canada, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for processing (subject to legal or contractual obligations)
• Portability of your personal information (Quebec residents, effective September 2024)
• De-indexing of outdated or inaccurate online references (Quebec residents)
• File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec

6.3 How to Exercise Your Rights

To exercise any of the above rights, contact us at info@devcraftsolutions.ca. We will respond within 30 days (CCPA) or as required under applicable law.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Analytics data is retained in accordance with our Google Analytics configuration (default: 14 months) unless required otherwise.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will notify affected users and applicable regulators as required under Law 25, PIPEDA, and U.S. state laws.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including the United States. By using the Site, you consent to such transfers. We take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

The Site is not directed to children under 13 (United States, per COPPA) or under 14 (Quebec, per Law 25). We do not knowingly collect personal information from children under these ages. If you believe a child has provided us with personal information, please contact us at info@devcraftsolutions.ca and we will delete it.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through a prominent notice on the Site or by email (if applicable).

13. Contact Us

For questions, concerns, or to exercise your rights, please contact us:

Privacy Officer (Canada / Quebec Law 25)